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Troubleshooting & Support
If you need help with TCI, we encourage you to review our documentation and then contact us for assistance if required.
If you need help with sales, ordering, or shipments (including defective disks or other materials which were shipped to you), or with registration codes, please contact our Sales and Customer Service department. See Contacting JP Software for our email address, mail address, and telephone numbers. Note that Sales and Customer service staff cannot assist you with technical problems and conversely Technical Support representatives cannot answer your sales or registration questions.
If you need technical support for TCI, review the Technical Support information section, which tells you what we need to know to provide you with accurate and timely support, then contact us via one of the methods described there. In most instances, our Online Support Forum is the fastest and most efficient way to address your technical questions and concerns.
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