Frequently Asked Questions
Question: Why the WebCam screen is black?
Answer: Make sure that your camera is turned on and properly connected. Also, try running other video applications to see if it is a problem with the camera. If so, contact the technical support of your camera vendor.
Question: WebCam screen is black but program, which came with camera, works. What is wrong?
Answer: Check to ensure that your camera is Video for Windows™ compliant.
Question: How can I make video screen brighter?
Answer: Click Camera Settings from the Options menu. In the Camera Settings dialog box, change the brightness by clicking the Source button. For capture devices that do not provide a Video Source dialog box, the setting is probably in the Video Format dialog box.
Question: How do I upload captured images?
Answer: If you select Publishing Method - FTP upload, the program automatically connects to your FTP server and uploads captured images. See Upload to FTP server to get more info...
Question: What does the Motion Sensitivity control do?
Answer: This control determines what level of movement is required to trigger a motion action performing. The large value of sensitivity causes that the smaller changes in the image can start a motion action. Lover values decrease sensitivity, which result in more or larger changes without motion action performing.
Question: Does the program needs a fixed connection?
Answer: No. Active WebCam can use dial-up networking to automatically connect only when needed.
Question: I'm AOL user. May I run WebCam on my AOL page?
Answer: Only if you're using AOL software for dial-up connections. Specific instructions can be found at ftp://members.aol.com/usersFAQ.txt.
Question: Visitors of my Web page can only see 1-2 frames per minute. What the reason?
Answer: Probably this is because of the narrow bandwidth of your or the visitor's network connection. Try to reduce the Image Quality and Publishing Frame Rate in the Internet Settings dialog box.
Question: Visitors of my Web page see the Off Line notification.
Answer: If your Active WebCam is online and you have typed the right Internet address to the browser, it may be that your service provider's firewall doesn't allow access to any server programs running on the port you have specified in the Publishing Method tab.
Question: The program stops broadcasting after a long period of computer inactivity. What is wrong?
Answer: This behavior can occur if Advanced Power Management is enabled on the computer.
To work around this issue, turn off Advanced Power Management before you start the program. To do this, use the appropriate method for your operating system.
Microsoft Windows 95
To turn off Advanced Power Management:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Power.
- On the Power tab, click to clear the Allow Windows to manage power use on this computer check box.
- Click the Disk Drives tab.
- Click to clear the When Powered By AC Power check box.
- Click OK, and then close Control Panel.
Microsoft Windows 98, Microsoft Windows Millennium Edition (Me), or Microsoft Windows 2000
To turn off Advanced Power Management:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Power Management or Power Options.
- On the Power Schemes tab, click Always On under Power schemes.
- In the Turn off monitor box, click Never.
- In the Turn off hard disks box (if available), click Never.
- Click OK, and then close Control Panel.
Question: Captured image looks grainy or lacking color resolution.
Answer: Make sure your system is set to display 24-bit or 32-bit color. 16-bit color is acceptable, although images won't show their true 24-bit color depth. 16-color (4-bit) and 256-color (8-bit) modes are unacceptable for image viewing and are not recommended.
To change color mode:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Display.
- Select Settings and change color depth.
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