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Buying the Program

For detailed information and a lot more answers to frqeuently asked questions please click on:

http://esd.element5.com/ccc/index.html?publisherid=24169&languageid=1

What does "shareware" mean?

Advanced Uninstaller PRO is a shareware program. Shareware means that you are normally provided the software on a trial period (in this case 20 days) and then after this trial period is over you will need to purchase and register the software. A lot of companies offer the facility to trial the software before you buy.

How do I buy the program?

Simply click on one of the online purchase links located inside the program.

Is the online purchase safe?

The element 5 order process is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet.

All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol. Our servers support SSL Version 3 and 168-bit Triple DES encryption. The RSA module and SSL sessions feature 1024-bit encryption.

In Netscape, you can tell that SSL is activated if you see a closed padlock in the lower left corner of the browser window. In Internet Explorer, the padlock icon is located at lower right in the status bar of the browser window. If you do not see the padlock icon when you enter our order process from the product vendor's website, then please do not access the order form by left-clicking the link or button on the vendor's page, but instead right-click and select 'Open in new window' from the options displayed. The padlock will then be displayed on this page.

You can also tell that the page is protected if the URL displayed in the address bar begins with "https:".

Additional information is provided in our data protection statement available at http://www.element5.com.

What payment options are available?

For detailed info, other payment related questions, or special situations please contact Element5, our online sales representative, at: support@element5.com

How do I pay by credit or debit card?

Payment by credit or debit card provides the fastest order processing. We accept Visa, MasterCard, American Express, JCB and Diners Club, as well as UK debit cards Solo and Switch. Orders are processed immediately once entered in our system. Shipment is initiated once the order has been charged to your credit or debit card. Products to be delivered electronically are generally available for delivery immediately or within 48 hours. Physical shipments of products are initiated immediately in most cases.

How do I pay by wire transfer?

Please transfer the funds to one of our accounts in Germany, France, UK, or Finland depending on which account is most convenient for you. Thus, you may be able save on international wire transfer fees. Please confirm any fees with your bank so that the full amount is transferred to us. You will receive the necessary bank account information along with the order confirmation sent by e-mail after our system receives your order.

We recommend that customers in the US and Canada pay by credit card or check to avoid the considerable expense and delays that may be incurred in transferring money to one of our European accounts. Products to be delivered electronically are generally available for delivery immediately following receipt of payment or within 48 hours. Physical shipments of products are initiated immediately following receipt of payment in most cases.

Customers from Germany with online banking can transfer the funds directly during the online order process. Further information is provided in the order process. These orders are treated as credit card orders, and as such, products are delivered immediately after the order is entered in our system.

How do I pay by check?

Please send your check to our customer service in Germany or in the US. It is important that you make it payable to the correct recipient to avoid delays. You will receive the check payment information along with the e-mail order confirmation following receipt of your order in our system.

If you would like to include your check in your order, please contact our customer service. We will provide you with the correct payment information for your country to avoid possible delays in processing your order.

Products to be delivered electronically are generally available for delivery immediately following receipt of payment, or within 48 hours. Physical shipments of products are initiated immediately following receipt of payment in most cases. Personal checks may be held for up to 10 business days for processing.

How do I pay cash?

You can also send us cash by mail. As soon as you have placed your order, you will receive an e-mail with detailed instructions on where to send the cash. Products to be delivered electronically are generally available for delivery immediately following receipt of payment or within 48 hours. Physical shipments of products are initiated immediately following receipt of payment in most cases.