Unable to Connect to Remote Service Server

When setting remote access, if the message "Unable to connect to remote service server" is displayed on the bottom right of status bar in the Remote Options window, it indicates that either the computer network connection or the server that provides remote access service is abnormal.

If it is due to abnormal computer network connection, please check its connection status. If the network connection is normal, then please make sure the connection is one of those connection modes supported by CamGuard Security System (4 Channels) ("Network connection modes supported by CamGuard Security System (4 Channels)"). If all the above situations are normal, then it is probably because the server that provides remote account service is abnormal. Try again later or just contact our customer service directly for confirmation.