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General Questions
1.1 What's the advantage of buying a Commercial or a Corporate License? What is your licensing policy?
- the discounted Shareware License is offered as a service to the industry, primarily for single person companies with little revenue (such as shareware authors). The software is licensed to the name of the individual purchasing the license.
- the standard Commercial License is intended for small companies. The software is licensed to the name of the company purchasing the license. Maximum number of employees using the software is limited to 5. It also entitles an organization to receive high-priority support (with guaranteed answer within 2 business days) via email. If you would like to obtain more extended services or more employees to use the software - consider buying the Corporate license.
- the premium Corporate License is intended for large companies and corporates with many employees. The software is licensed to the name of the company purchasing the license. And besides this type of license entitles an organization to receive one copy of the distribution software and to duplicate the software for any number of people or workstations within the corporation. It also entitles an organization to receive high-priority support (with guaranteed answer within 1 business day) via email and free major version upgrades during lifetime of the product.
All licenses include the royalty-free distribution of the PatchFactory Client for an unlimited number of applications, free minor version updates with special 50% discount for major upgrades and priority technical support via email.
1.2 Can I get the software on disk or CD media?
You can include CD with installation file if you order PatchFactory software at ShareIt!. It is shipped via Air Mail, within 2 business weeks. CD-ROM is free if buying a Commercial or a Corporate license, and 9.95$ value for Shareware license. At the subscription time in the future, if you lose your copy of the software due to a hard drive failure you can download the latest trial version from our site. If for any reason your registration code becomes invalid or lost - just send an e-mail to Sales Support with details of your previous registration. You will receive a new code via e-mail at no charge as soon as we validate your old registration data.
1.3 Will I get 'SPAM' if I give you my e-mail address?
No. We never, ever give out customer information or e-mail addresses in any manner.
1.4 Can I order via fax machine or phone?
Our sales agency now offers both a Toll-Free Voice Registration Service and a Fax Registration Service for buying PatchFactory Software. To order software using the Toll-Free Voice Registration Service, please check links within online secure order forms after selecting an appropriate license at our Order page. You must have PatchFactory Product ID ready.
1.5 Can I purchase with a check?
Our sales agency gladly accepts payment by check or money order. However, please allow adequate time for the funds to be processed by our bank. For information about where to send your check or money order, please check links within online secure order forms after selecting an appropriate license at our Order page. You must have PatchFactory Product ID ready.
1.6 What are your product IDs at RegSoft and ShareIt?
Please, visit our online FAQs page at our public website www.agensoft.com/faq.html
1.7 How long does it take to get my registration code after I purchase a product online?
After our sales agency receive your online credit card order, it may take up to several hours to authorize your transaction. As soon as your charge is authorized, you will receive an authorization e-mail with your Tracking ID# as well as instructions on how to obtain the full registered version the product you ordered. It is important that the customer check his or her e-mail to obtain the charge authorization and instructions. In the unlikely event that your credit card is declined, you will receive an e-mail stating the reason. If you do not receive any e-mail within 48 hours - there may be a problem with your order. In that case, kindly contact us by e-mail at sales@agensoft.com with your name, Tracking ID# and the approximate date and time of your order to obtain the status of your order.
1.8 Do I have to license each patch file created...?
To use PatchFactory software and to create as many patches as you wish you have to buy only one license (if you are planning PatchFactory to be used by more than one user on one computer of the local network (if applicable) than you should order the corresponding number of licenses).
And furthermore you may distribute created patch packages to as many users as you want.
1.9 What is the policy on updates...how much do they cost?
All minor updates are free as of this writing (subject to change). Minor updates are those where the software version number to the right of the decimal change (minor updates usually slightly differs from each other), but the digit to the left of the decimal stays the same. For example, updates from 3.0 to 3.1 are free, however, 2.x to 4.0 will be on a cost basis.
Additionally, if a new major version does get issued, it is offered to our current customers at a discounted rate (50% discount) - it means that to register PatchFactory major version update you will have to pay only 50% of its total price for each license to be renewed (for instance, $50 USD for one license renewal if the price is $100) to renew your registration.
To renew your registration of PatchFactory software just send an email message with your previous registration information to sales@agensoft.com using your email client or using our online email-form to get the instructions of how to renew your registration. As soon as we are notified that your order has been processed, a new registration key will be sent to you via email to unlock your copy of PatchFactory software.
1.10 How does PatchFactory can help prevent software piracy?
PatchFactory helps to prevent the illegal distribution of your software, by requiring that the software be properly installed at the time of the update. The patching process demands that the original files be installed before they can be modified. Files that have been tampered with will not be changed, and the update will fail.
Pirated versions of your software, that have files modified in them, will not be updated.
1.11 Which development environments can I use with PatchFactory?
PatchFactory is a stand-alone application that does not require the use of a separate development environment.
Consequently, you may use PatchFactory to provide updates for any type of Windows-based application, regardless of which programming language was used to develop it.
1.12 Does the PatchFactory client-side patch program require any third-party libraries to run?
The PatchFactory Client-side patch program is entirely self-contained: it does not use any 3rd party libraries, and only requires libraries which are part of the base operating system.
With PatchFactory, you have the assurance that customers with different hardware and software configurations will always be able to update your software.
1.13 What are the advantages for distributing patches?
Distributing the changes as the "patch" has several significant advantages over distributing new version of the product. First, you don't have to make new CD-ROM's (or multiple floppy disks) and new boxes.
The patches are usually small and easy to distribute on single floppy or over the Internet. Due to the differential nature of the patches, you can also distribute your patches freely (from your web page for example), because it is impossible to install patch without previous (bought and registered) version of product.
1.14 What are the limitations of the evaluation version of PatchFactory v3?
Evaluation version of PatchFactory has the following limitations:
- 30-day trial period, during which you can evaluate PatchFactory for free. When this period expires you must either purchase our software or stop using it and remove it from your computer.
- number of files, contained in either old or new version images for which you can build a difference is limited to 100 (one hundred).
1.15 What is the difference between patching and incremental updating?
Incremental update contains all the files which have been changed between two versions.
Update modules made with PatchFactory consists only of the changes from within each individual file with the help of byte-level differencing technology used by our patching engine, resulting in a significantly smaller update size.
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