Support
All of our programs have been fully tested prior to publishing, but if you find a bug, please inform us. We are appreciatively open to suggestions for program-functionality and user-interface improvements. If you have any such suggestions, we'd like to hear them.
About Support
Before you contact us, be sure to address the following: Look over what you are doing again and be sure you didn't miss a step or are doing something wrong. We can all be a bit inattentive at times. If that doesn't work, take a look at our help file and FAQ , it may already contain the answer to your question. Many people have "How To" questions, which can be already found there.
Contact our support service
If you don't find your answer there, visit our Updates page. You will find the latest version of our product there. If a serious bug has been found in our program and the new version is not ready yet, we will be happy to do a "hot fix" for it. If you still have a problem, contact technical support.
When Contacting Technical Support
In order to serve you properly, please have the following information available when you contact our support team.
- Name, Company, Contact information.
- Product serial number or your order number to verify support eligibility.
- Product name, version and subversion.
- Operating system, Network system.
- A detailed description of the problem. You should be able to help us reproduce the problem if necessary.
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