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Technical Support
At Cyberspace HQ, we are committed to offering multiple levels of technical support to our customers.
The available avenues of help are as follows:
Help and Support Documentation
In order to increase efficiency, we have invested a great deal of resources into providing very comprehensive documentation, tutorials, online help resources, etc. Before seeking live support, please check our frequently asked questions, knowledge base and help documentation. 99% of all issues can be resolved more quickly this way.
Live Online Support
Please visit http://www.cyberspacehq.com/support, where you will find our exclusive ServiceTraq system. ServiceTraq offers the ability to browse our knowledgebase, request help from live technicians, and even chat with our techs. This is our primary avenue of support, and any telephone support must be initiated through a ServiceTraq case.
Cyberspace HQ attempts to maintain a 2 hour or less response time to all support cases created in ServiceTraq (during business hours).
Telephone Support
We offer 30 days free telephone support for all customers. In order to make your technical support experience go as smoothly as possible, we request that you initiate it by creating a new support case through our ServiceTraq system. If your free support period is over, we also offer fee based telephone support.
Telephone support does not include training.
Technical Support Priority Levels
When you initiate a support request, we will assign your case a priority level as soon as a representative sees it. The priority levels are as follows:
High Priority
Registered users with mission critical issues.
Medium Priority
Registered users with issues that are not mission critical.
Low Priority
Unregistered users.
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