Metamation Support

Metamation and associated products (such as document scanning facilities, customer web portals, email portals etc are fully supported by Touchstone Systems Limited.

Standard support is provided between the hours of 9:00am and 5:30pm GMT, Monday to Friday, excluding public holidays. Support outside of the standard hours can be provided where required. These support hours are applicable to all methods of requesting support on Metamation.

Methods of Support:

Phone support is provided by calling 0845 434 8949.

Email support is provided by detailing your questions or problem to support@touchstone-systems.co.uk. his email address should be used whenever further details are required by our support staff (such as screen shots, details of configurations, etc).

Web support is provided by accessing the on-line support site at www.touchstone-systems.co.uk/issues. This site provides the ability to log new issues or change requests, view details of support issues, software changes or releases, or to provide updates to existing issues.