Frequently Asked Questions

Message Creation

Q. Can FEDE send messages with inline images or background music?

Yes. With FEDE's built-in WYSIWYG HTML editor, you can easily include graphics, change font colors and sizes, add tables, and perform a myriad of functions. You can even spice up your HTML messages by adding fair-sounding background music or sound.

Q. If the images included in my email are stored in my local hard drive, need I upload these image files to a web server in order for the recipients can see them?

No, you needn't. FEDE can automatically send images included in your message as inline image, which means all images are sent along with your message, when your recipients open your email, they will see these pictures immediately without waiting for the email software to download these images from internet.

Q. How can I create a HTML message? Does FEDE provide a WYSIWYG HTML editor?

Yes, FEDE provides a fully WYSIWYG (What You See Is What You Get) HTML editor to let you create HTML emails.

Q. Can I send a test email to yourself before launching the email campaign?

Yes. FEDE allows you to send a test copy of your message to yourself to ensure it looks the way you want.

Q. Can I directly import a HTML file created by other HTML editor to FEDE?

Yes. You can import a HTML file to FEDE from your local hard drive.

Q. Can I import a web page (eg. My home page) to FEDE from internet?

Yes. You can even import a web page into FEDE from a URL address.

Q. Does FEDE support to send attachment? If it does, how many attachments can I add?

Yes. There is no limitation on the number of attachments one email can have in FEDE, however, some mail servers do have that limitation.

Q. Can I send personalized messages to my recipients with FEDE?

Yes. Use your contact list to store more attributes than just names and email addresses. Attributes can be incorporated as wildcards throughout your campaign. FEDE will automatically merge the right attributes for each contact, so every message is personalized. FEDE sends its messages directly to each customer, one at a time, personally and privately. The recipients only see what they need to see, and they sure don't see the other names on your mailing list.

Q. Can I personalize the "To" and "Subject" line?

Yes, you can.

Q. Is the personalized field limited to recipient's email? Can other fields be used to personalize my message?

All of your contact list's fields can be used to personalize your message.

Q. My message contains non english language, will it be ok?

Yes. FEDE supports all international character sets and languages. When you compose a non english message, you should select the corresponding character set for this email.

Q. Can I insert unsubscribe link in my email?

Yes.

Delivery

Q. How fast does FEDE send?

There is no short answer to this question. There are many variables that affect message throughput, and since sending a piece of mail requires that you communicate with the recipients mail server, some of these variables may not be under your control at all. Sending email involves at least four distinct variables:

The actual message being sent (size, encoding, etc...)
The speed of the computer creating the mail (CPU, HD subsystem, memory, etc)
The speed and responsiveness of SMTP server which receives the messages
The speed of the Internet connection between your computer and the recipient's mail server
Each of these variables contributes to the overall speed of the sending. Any of the variables has the potential to slow the things down to the point where sending bulk email is absolutely impossible.

Q. Can I send out emails without SMTP servers?

Yes. FEDE's "direct delivery mode" doesn't use your mail server or your ISP's mail server. Instead, It connects and sends messages to the mail server of the recipient's address. For instance, a message from bob@aol.com is sent directly to mail.aol.com instead of mail.yourdomain.com. This takes the load off of your mail server and speeds up message sending significantly. Note: if your ISP(or firewall) blocks TCP port 25.

Q. What is the benefit of letting FEDE periodically sleep during mailing process?

Some mail servers limit emails one IP address can send during an amount of time. To cope with this, FEDE introduces a special delivery mode which can periodically slow down FEDE's fast email sending in order to allow slow Mail Servers to "catch their breath." This optional feature can help avoid overloading the slow mail servers and improve the sending success ratio dramatically. And FEDE is the ONLY bulk email software with this feature at the present time.

Q. I have to stop FEDE in the middle of the mailing. Can I resume?

Yes. You can stop a running email campaign at any moment. FEDE can automatically recover the interrupted mailing and resume where you left off.

Q. Can I resend the failed emails?

Yes. Once you've finished sending your email campaign, you can easily resend the failed emails. Some emails cann't get delivered not because the email address is bad, but because the Internet offers many impassable obstacles:

The recipient's e-mail server may be temporarily down
your ISP may be temporarily down
an Internet segment may be temporarily down
a DNS server may be temporarily down
Resending the failed emails can improve the sending success ratio significantly.

Q. Is FEDE a multithreaded application? If so, how many threads can I create?

Yes, FEDE is a multithreaded application. You can use up to 512 threads to send out emails simultaneously in the enterprise edition. Using mutiple threads to send out emails can speed up message sending. However, If you have a large number of threads, it can hurt performance while the OS switches between them , the more threads you have the more memory your app needs.

Contact lists

Q. I have stored my customer's data in Microsoft Access database, can FEDE import these data?

Yes. FEDE can import contact lists from almost all data repositories, including text file, CSV file, Excel table, Access, SQL Server, Oracle, MySQL and all ODBC-capable database systems.

Q. How many contact lists can I set up?

You can create as many lists as you want in FEDE.

Q. Can I append new contacts to an existing list?

Yes. You can append new contacts to FEDE's list from almost all data repositories.

Installation

Q. Can my computer run FEDE?

To install and use FEDE, please make sure that you use the following hardware and software platform.

- PC with Pentium 133 MHz or higher processor
- At least 32MB of available RAM
- At least 7MB of free disk space
- Operating System: Microsoft Windows 98/Me/2000/NT4.0/XP
- TCP/IP (Internet) network connection
- Microsoft Internet Explorer v5.5 or above
- Microsoft .NET Framework 1.1

Q. To run FEDE, need I install any third-party software?

If your operating system is Microsoft Windows 98, to install and use FEDE, you should have MDAC (Microsoft Data Access Components) installed on your system. You can download MDAC from FEDE's homepage. (When using Windows ME/2000/XP you don't need to install anything. All required drivers are already installed.)

Q. Is the version I am using the latest?

You can check for new version or updates by selecting menu: "Help" -> "Check For Updates".

Purchase & Registration

Q. Can I try FEDE before I buy it?

Yes. You can download the trial version of FEDE. However, there are some limitations in trial version.

Q. Why should I purchase and register FEDE?

Registered users can enjoy following benefits, which are not available for trial users.

Trial version limitation removed
You will keep on using after the trial period
Excellent customer service & technical support for free
Get minor updates and bug fixes for free

Q. How do I order FEDE?

You will find the FEDE Order Form online at: http://secure.emetrix.com/order/product.asp?PID=19096958.

The Registration code is sent to the email address provided by you right after payment has been received. Immediately after the transaction you will receive your registration code by email. It's fast!