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Abuse Reporting

You can start the Abuse Reporting wizard in one of two ways:

1. By selecting the email you want to report in the 'My Trace Reports' list right clicking, then choosing the Report Abuse option.

2. By clicking the abuse report link in the whois panel shown in the email trace tab

Either method of selection will display the dialog box as shown below in fig 8.1:

Fig 8.1

The Abuse Reporting wizard shown above is a general purpose wizard designed to help you submit an abuse report to the Internet Service Provider (ISP) for the computer system that originated the abuse incident. It is important to provide as much detail as you can when reporting abuse, as it helps the ISP to better understand the complaint and take appropriate action against the responsible party.

To report spam or virus email:

• Select the type of email abuse ( Spam or Virus Email ) from the Abuse Type option.
• If you have previously traced an email message, the email header should be automatically entered in the Email headers box. If not, copy the header from the email message and paste it in the field provided.
• Select the Produce Report button, which will generate a report in your web browser.
• Clicking produce report will show the Abuse Report Dialog as shown below (fig 8.2)

To report hacker abuse:

• Select Hack Attempt from the Abuse Type option.
• Complete the form with the information described below.

• Clicking produce report will generate a report in your web browser ready for emailing to the originating ISP.
• Clicking produce report will also show the Abuse Report Dialog as shown below (fig 8.2)

Fig 8.2

NOTE: As many networks do not accept emails with attachments an option presented to copy the report to the clipboard and open a new email to the abusers network. If selected a new email is opened using your default email client and the report will be added to your clipboard. This approach is recommended.

Once complete click the cursor in the main content body section of the email that has been opened select paste from the 'File' menu or use the CTRL-V on the keyboard to paste the report from the clipboard. This will need a suitable subject description to be added before sending.

For reports produced in the default browser window then see the information below.

Send the Abuse Report web page by email:

The example below is for Internet Explorer, the approach may differ depending on the actual browser you are using such as Firefox etc.

Fig 8.3

An example of an eMailTrackerPro Abuse Report in shown above (fig 8.3). At the top of the report the eMailTrackerPro has automatically identified the Network Owner (ISP) details for the IP address being traced and has highlighted the published abuse email address provided by that ISP, which in this example is sysop@oc3networks.com .

In the browser window click File->Send->Page by E-mail... this will open a new email message with the Abuse Report added as an attachment. To send this email you will need to enter the abuse email address provided at the top of the report in 'TO:' field, amend the subject line as needed for clarity. Additional information can be added to the body of the email for clarity before selecting 'send'.

NOTE: For security reasons some companies no longer allow email attachments, which means your abuse report could be rejected. If this happens you will need to copy contents of the Abuse Report and paste it a new email message (as described above fig 8.2).

You can easily copy the Abuse Report by clicking anywhere in the Abuse Report browser window, typing ' CTRL-a ' (hold down the Ctrl key and press the 'a' key) to highlight all the text, then copy the text the using the 'copy' menu option or CTRL-c and paste it into a new email message using the 'paste' menu option or CTRL-v .

If you should experience any problems please contact support.