Frequently Asked Questions
Purchase
How do I purchase your software? What delivery options do I have?
You can use your a credit card, PayPal, wire transfer, or check (for US only). All these options are available when you order a product from our website. All software from our website is downloadable, but you can also order the 4Team BCD, which contains installation files and documentation and is sent by regular mail.
Do you provide a discount for non-profit organizations?
Yes, we do. Send us your NPO statement of exemption by fax and indicate the name of the actual purchaser and his/her email address where we can send the Promo Code that will generate a 15% discount.
I've just purchased the program but still don’t have the Activation Code.
We email Activation Codes within 24 hours after the purchase. But on workdays we usually send Activation Codes within 1 hour. Please send us an email or call us if you don't receive it within this period.
I have purchased additional licenses, but my new activation code activates the wrong number of licenses now. What should I do?
Please send us an email or call us after the purchase, and we will send you a new Activation Code.
Installation
I'm not a PC professional. Can I get help to install and tune-up the trial?
Yes, you can get a free email and LiveChat Help support in order to install and tune-up the program properly. Please check the Support part of our Online Help.
Must I have administrator's privileges in my computer's Windows user account if I want to install Product?
Yes, you need to have Administrator rights to install Duplicate Killer.
Will I loose all Product data if I reinstall it?
No.
Trying out Duplicate Killer
The Demo that we have downloaded has now expired and we didn't get the chance to test it properly. Is there any way that we can download and try it again for another 14 days?
Please send an extension request to support@4team.biz. Please provide your name, phone number, and your team size and describe the purpose of the extension.
I have downloaded the product trial a month ago and now I am trying to install it. But I get message that "Your trial is over". What should I do?
Please refer to 4Team support by e-mail or via live chat.
How do I update from the previous product version to a new one?
You must uninstall the previous version (go to Control Panel Add or Remove Programs) and download and install the new one.
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