Scheduler Active State

SOLUTIONS

Inventory Manager
Control Center
NSMC

OPERATING SYSTEMS

Windows 2000
Windows XP
Windows 2003

SYMPTOMS

Scheduled tasks wait in the queue with an Active state and do not appear to process.

RESOLUTION

There are a few possibilities that result in an Active state that do not process. Use the following steps to ensure the scheduler is running properly:

• Check for service existance under the Admin Tools Service Section:
  Open up the Administrator Tools Control Panel, and then open up the Services Panel. Check to make sure the monitoring service exists in the list of services. If it was not installed, please refer to the document Issue: Sufficient Privileges for further instruction.
• If the service is present, but not running: start the service.
  You can right click the service and start it, also ensure your services is pointed towards the correct database using the options tool for the services found in the Start->Programs->Insystek->Tools menu, as well as running as a user with sufficient privleges.
• If the service is running: verify no errors/warnings are generated in the event log.
  Open the Administrator Tools Control Panel, then open the event log, checking the Application Log. If you find errors relating to the service, please refer to the document Issue: Scheduler Service Event Log Errors for further instruction.

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