RealTimeQuery

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Introduction

»	RealTimeQuery
»	System Requirements

Assistants

»	General Configuration
»	Website Implementation
»	Connecting to RTQ Server

Working Area

»	Go to ONLINE/OFFLINE
»	Operators
»	Receiving Call
»	Chat Window & File Transfers
»	Status Window & Canned Messages
»	Tracking Website Visitors
»	Map
»	HTML Code Generator
»	Build DFD Interface
»	Statistics

Menus & Interfaces

»	Menus
»	Toolbar

Common Properties

»	General
»	Connectivity
»	Preferences
»	Logs
»	Colors & Fonts
»	Sound
»	Customize
»	Advanced
»	Proxy
»	IP Blocker
»	Name IP Addresses

Operator Properties

Server

Server Properties

»	Server
»	Webserver FTP
»	Departments
»	Operators
»	Redirect Calls
»	Languages
»	Adversiting

Routers Configurations

»	General NAT Configuration
»	Lucent Cellpipe 20A-GX-E
»	Linksys BEFSR41
»	U.S.Robotics Broadband Router
»	Router's Default IP Address

Support Details

»	Register RealTimeQuery
»	Support
»	Trademarks

RealTimeQuery

Welcome to RealTimeQuery

RealTimeQuery is a program for offering online support to your customers in your website. With RealTimeQuery your visitors can choose to contact you in real time while they are visiting your website.

RealTimeQuery acts as a server on your PC, it listens for connections from your website, opening a direct communication channel between you and your customers.

web customer service

personalised bulk messages utility

bulk text messages sending utility

RealTimeQuery can use several operators.

RealTimeQuery can track your website visitors. Operators connected to the system receives information about who is in your website.

The program can run in the background, accessible from the system tray and alerts you with sound and a popup window when a user calls you from your website.

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