Support FAQ
1. The program tells me that I haven't installed Flash Player ActiveX Control, what do I need to do?
Please dwonload Flash Player ActiveX Control from http://www.moyea.com/download/flash9playercontrol.exe and install it.
2. What Flash files does SWF to Video Converter convert?
SWF to Video Converter supports both compressed and uncompressed Flash Movie (.swf) files. It also supports Flash Video (.flv) files including flv files encoded by screen video, H.263, vp6, screen video v2, mp3 and nellymoser codec. Windows Flash Projector (.exe) files are also supported.
3. What files does SWF to Video Converter output?
SWF to Video Converter can convert your Flash file to AVI, MP4, 3GP, and MPEG1/MPEG2.
4. I cannot save the height and width I have set, Why?
This program does not support height and width that are not the mutiples of 4, If you want to set the height and the width in such numbers, the program will automatically make deductions of the input numbers to make them multiples of 4.
5. Can this program convert all Flash Projector files?
No. Only Windows EXE Flash Projector files by Macromedia are supported.
6. What is the difference between AVI and AVI with alpha?
An AVI file with alpha has an alpha transparent channel, and through this channel, the AVI with alpha file can be added to other video files by video editing software to do alpha blending.
7. What are the video codecs with VFW extensions?
Apart from the built-in codec in SWF to Video Converter, the codecs detected from your computer are also supported by the program. These codes are called VFW codecs.
8. The output quality is not high enough. How do I improve it?
The final output quality depends on the video codec and the video bit rate. With the same bit rate, MPEG4 is better than the old codecs such as Cinepak and H263. With the same codec, the higher bit rate, the better quality and the bigger final file size, vice versa. You can also check the option for 32 bits/pixel after you click "Convert" button and click the " Show Advanced Settings" button.
9. I want to convert my Flash file to AVI with no quality loss and import it to a video editing program. What settigns shoud I make?
For video, you can choose lossless codec. The program has a non-loss compression video codec-MFZ0 (MyFlashZip0). For audio, you can choose PCM.
10. I am using VFW to encode my AVI file, but the file size is too big (or the video quality is pretty bad) regardless of what bit rate I set.
Some VFW codecs do not support setting bit rate outside the codec. On this occasion, you shold use the settings of the codec itself.
11. What is the difference between manual conversion mode and automatic conversion mode?
In manual conversion mode, users can interact with the file, like clicking the buttons and control bars. And it is up to the users when to finish capture. So this mode works well with files that need users to interact.
In automatic conversion mode, the file will jump to the next frame if the current frame is paused by the original file itself. And the capture will be automatically finished.
12. What is the difference between automatic conversion in single mode and the the batch mode?
The batch mode enables you to conversion multiple files by clicking the "Convert" button if there is not any changes when converting. You should confirm the conversion settings in single mode. The batch mode ensures you that the capture is automatic finished if you do not specify the end time, and the conversion will not stop if you do not cancel or skip the conversion.
13. The program tells me that I didn't make the correct settings when I click "Convert". What should I do?
Please try to change video codec, video size, video frame rate, audio sample rate, audio bit rate or audio channel to see if it works.
14. When should I choose to reduce Capture Speed?
Lowering the Capture Speed can avoid losing frames. If your CPU is not very advanced or your Flash file is CPU intensive, please lower the Capture Speed. It will not affect the playback speed of the output file.
15. When I play the converted file, it is very jumpy, both the video and the audio. How can I fix this?
You can lower the Capture Speed and try again. Usually lowering Capture Speed will fix this.
16. How do I convert a part of my Flash file?
In the convert window, click the "Start Play" button and the program will start to play your Flash file for conversion. Then the button on the bottom will be shown as Start Capture. Click it if you want to set the current frame as the first frame. After you click it, it will be shown as Finish. Click Finish when you see the frame that you want to set as the last frame. If you want to capture from the very beginning, you can just click Start Capture when it begins to play. Then the button will be shown as Finish. Click it if you want to set the current frame as the last frame.
17. The converted AVI file can be played on the computer on which I did the converstion, but it cannot be played on other computers. What has gone wrong?
To play AVI files, correct codecs should be installed. For example, if you want to play AVI files encoded by DIVX, you should install DIVX codec on your computer. MFZ0 is a video codec that developed by our company, you can download the decodec of MFZ0 from:
http://www.moyea.com/flash_to_video/MFZ0Codec.exe.
18. The output AVI file is even bigger than 2G. Can it still be played by Windows Media Player?
Windows Media Player does not support playing AVI files that are bigger than 2G.
If you have other questions, please contact our support or send an email to support@flash-video-mx.com with your order ID (if you have purchased our software), program version, the OS on your site, description and a screenshot about the situation you encountered or a screenshot for the settings or profile settings for conversion if necessary.
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