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Support FAQ
1. Does the software support Mac OS X or Vista?
The software can't run on Mac OS X currently. It only supports Windows NT4.0 + SP6/2000/XP or above, including Vista, but not Windows 98 or Windows Me.
2. What settings can I do to my video?
"Movie Beginning" includes subject, director and description. It is for adding movie-making information and brief introduction of your movie. New template with your own Flash is enabled. Apart from adding "Movie Beginning" and "Movie End" to your movie, FLASH VIDEO MX also allows you to add user caption, user logo, different styles of control buttons, background color, and various special video effects. You can preview your edit and make changes anytime you want. You can also add video to be shown between the movie beginning and the chosen start of the imported video, and add video to be shown between the chosen end of the imported video and the movie end.
3. How do I upgrade my Flash Video MX?
If your computer is connected to the Internet while you are running Flash Video MX, the program will automatically detect a latest version and remind you to upgrade. You can also click the "Help" button on the top-right corner and then click "Update" to detect if there is update version available. Of course, you can always visit our website to see if there is an update version for the program. To notice the current version on your computer now, you can click the"Help" button on the top-right corner and then click "About" to view the information about the program.
4. I upgraded from v2.5 to v3.3, but I could not find the control bars in v2.5. How can I get the old one?
We have upgraded the control bar style and the old control bars have been deleted to match the main program. You can change the position and the color of the control bar to match you video. The controls like mute button, process bar, and other elements in Flash Video MX with v4.0 or above, can be eliminated. There are more functions with the control bar. Please refer to the "Player settings" for more information. Please inform us if you want to have some specific styles of the old control bar, so that we can meet your need in the future.
5. Can I add my favorite music to my video?
Yes. Flash Video MX lets you replace the original audio with a new audio file. On the Audio & Video Settings interface, you can select a new audio file from your computer to replace the original audio file. If the new audio file is not long enough, you can choose to loop it by selecting "Loop Audio". You can use this special feature to make your own Flash MTV.
6. How to use preloader?
With v4.0 or above, you can select a style of preloader the preset profile with preloader under "Player settings" tab on the interface entitled "Output Settings".
7. What are the differences between SWF and FLV?
There are limitations in the SWF format. The number of frames should be within 16000. The flash player won't play the frames after the 16000th frame, even if your SWF file contains more than 16000 frames. However, there is no such limit in FLV format, and our software generates an integrated FLV player (in SWF format) for the FLV file.
8. How to remove the logo in the middle of the image?
The logo is a limit to the trial/demo version. Please click here to purchase our software if you find it useful.
9. How do I use Flash with FrontPage?
(a). Sample code to modify
To use your flash with FrontPage, use the <object> <embed> code that you would for any .swf. Here is a sample:
<OBJECT classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" codebase="http://active.macromedia.com/flash2/cabs/swflash.cab#version=4,0,0,0" ID=banner_2000_08_15_b WIDTH=468 HEIGHT=60>
<PARAM NAME=movie VALUE="http://www.yoursite.com/SDD.swf">
<PARAM NAME=quality VALUE=high>
<PARAM NAME=bgcolor VALUE=#000099>
<EMBED src="http://www.yoursite.com/SDD.swf" quality=high bgcolor=#000099 WIDTH=468 HEIGHT=60 TYPE="application/x-shockwave-flash" PLUGINSPAGE= "http://www.macromedia.com/shockwave/download/index.cgi? P1_Prod_Version=ShockwaveFlash">
</EMBED></OBJECT>
You can change file name (in two places) and width and height (in two places) and background color (in two places). Copy this code, i.e. everything between and including the object and embed tags.
(b). Open FrontPage
Open the html file in FrontPage where you want to insert your flash file. If the output format is SWF, make sure that this html file is in the same folder as the SWF file. If the output format is FLV, make sure this html file is in the same folder as the FLV file and the SWF file (if you select to generate SWF file in the program settings).
Select the "Code" mode and paste the code above to the HTML codes of the page in FrontPage, and then the Flash is inserted.
You can also click Insert>picture>movie in flash format, and then select the Flash file to your page.
10. How do I use Flash Video with PowerPoint?
(a). Bringing your flash video file into PowerPoint
- Open PowerPoint and create a new slide.
- From your Main Menu bar select View>Toolbars>Visual Basic.
- From the Visual Basic Toolbar, select the 'Control' Toolbox icon and open the 'Control' Toolbox.
- Choose the More Controls icon and scroll down the list to Shockwave Flash Object.
- Draw out a rectangle on your slide to any dimension.
- Right-click on the rectangle you have just drawn and select Properties. This opens a list of Movie properties.
(b). Embedding your video
- To embed your video, make the following changes in the Properties box:
- EmbedMovie: change this value to True
- Height: change this to the correct dimension of your flash video movie, in this case 150
- Width: change this to the correct dimension of your flash video movie, in this case 200
- Loop : change to False (unless you want your video to loop, in which case leave as True)
- Movie: type in the absolute path of your .swf movie
(c). Viewing your video
- To view your video, select Slide show View show from the Main Menu. Your flash video will play on the slide you placed it on.
11. How do I embed my SWF into an HTML page?
In the File Tab of Flash Video MX there is an Export HTML option. If you select this checkbox Flash Video MX will automatically output the html code to play the SWF that you are encoding.
If you want to do it yourself, here is a code sample of embedding your effect.swf into a web page:
<OBJECT classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000"
codebase="http://active.macromedia.com/flash2/cabs/swflash.cab#version=4,0,0
,0" id="effect" WIDTH="100%" HEIGHT="100%">
<PARAM NAME="movie" VALUE="effect.swf">
<PARAM NAME="quality" VALUE="high">
<PARAM NAME="bgcolor" VALUE="#000000">
<EMBED src="effect.swf" quality="high" bgcolor="#000000" WIDTH="100%"
HEIGHT="100%" TYPE="application/x-shockwave-flash"
PLUGINSPAGE="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_
Version=ShockwaveFlash">
</EMBED>
</OBJECT>
Set the "HEIGHT" and "WIDTH" values in both the <EMBED> and <OBJECT> tags to the dimensions of your movie. Set the values to "100%" for the effect to fill the screen. The <OBJECT> tags are specific to Internet Explorer and the <EMBED> tags are for most other browsers, including Netscape. Therefore, both tags are needed for the Flash SWF to display properly on all browsers. Please make sure that the attributes in both tags match, otherwise unexpected behavior may result.
12. What are the differences between directly loading VOB and loading IFO?
If you have a DVD folder on your computer, or have inserted a DVD to your DVD ROM, we recommend that you click the "Load DVD" button to import file to the program. Generally, theres are files with three kinds of formats in a DVD, i.e. VOB, IFO and BUP. VOB files contain the video and audio data. IFO files contain the navigation while BUP is a back up file for the DVD.
If you select "Run DVD loader" and then select IFO file, the effect will be much better than directly loading VOB file. With the IFO file, Flash Video MX can detect the IFO file and the exact VOB data will be accessed.
For DVD files, never try to open VOB directly, please open the IFO instead.
If you have other questions, please contact our support or send an email to support@video-to-flash.com with your order ID (if you have purchased our software), program version, the OS on your site, description and a screenshot about the situation you encountered or a screenshot for the settings or profile settings for conversion if necessary.
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