| Using Recording Logs and Data
Use the menu File -> "View, Print or Open Data Logs" to open the folder containing the VRS logs.
VRS will create a system log for each day containing every major VRS event.
These log files are very useful to see what has happened at a particular time (particularly if something unexpected has happened). For example if files were not transmitted properly you should see error messages in the system log files.
VRS also logs recording data as a csv file.
These csv files may be viewed with Notepad or imported into a database (eg. Excel) or other software for further analysis and searching. The format of the data logged is in the comma separated form of "date,time,channelname,filename,duration,data".
The "data" field will include:
- Any "Prompt for Data" entered data if you have ticked the option on Options -> Recordings,
- any data sent to VRS from other software using the VRS SDK,
- any DTMF dial digits,
- caller ID if supported.
|
