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Introduction
 » VRS Recording System
 » Quick Start
Using VRS Recording System
 » Find and Play Recordings
 » Date-Time Scheduling
 » Call Audit Logs and Cost Estimates
 » Using Recording Logs and Data
 » DTMF Dial Digits Detection
Options
 » General Tab
 » Network Tab
 » Channels Tab
 » VoIP Channels Tab
 » Recordings Tab
 » Other Tab
 » Transmit Tab
 » Database Tab
 » Logs Tab
Setting Up
 » Password Options
 » Channel Properties
 » Virtual Audio Sources (VOIP)
 » Hardware Connection
  DTMF Dial Digits Detection

When running as a call recorder, VRS can log the digits dialed by the local caller. Enable this using the option on the Recording tab of Options.

The default DTMF Detection Options should work as-they-are for almost all cases. If however you are getting digits missed or not detected you can click on the "DTMF Advanced Options..." button to change them.

Stop detecting digits after...

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If a call is made outbound you normally only want to log the phone number which usually happens in the first 10 seconds of the call. You do not want to log later digits (on say an IVR system). So VRS is set to stop recording the digits after 15 seconds.

DTMF tone detection is a balance between detecting all the digits and misdetecting false digits. It depends on the quality and volume of the phone line. If you find you are getting digits missed or have false digits you can adjust the setting here.

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